Head of Infrastructure & Operations

Apply now Job no: 497386
Work type: 38 HOUR WK - NOT ROSTERED
Categories: Information Technology

Think Youi…

From day one, Youi has set out to do things differently.  To be a ‘challenger’ within the insurance category by positioning ourselves as a fresh alternative for consumers.

We have over 1600 staff globally and offices in 3 countries. Our company values are easy to explain – we are dynamic, human, honest and passionate about providing awesome service to our customers.  We recognise our people for their contribution to our culture and success.

This role is accountable for the IT infrastructure and operations (I&O) in all Youi locations including network services, data centre, telephony and contact centre, service monitoring, user support/help desk, workstations and end points, servers, storage and on-prem and cloud software.

The Youi Infrastructure & Operations teams interact with a broad array of internal business to deliver a common, scalable and secure mix of infrastructure and services. We are after someone with a comprehensive understanding of a wide range of technologies, a focus on growing and developing the skills and talents of your team, and a relentless drive to focus on high-value projects and to prioritize ruthlessly.


          People leadership          

Recruitment, leadership, ongoing education, awareness and training of the Infrastructure & Operations team

Delivering proactive capacity planning and scheduling, balancing business project demands with BAU activities

Forecast future skill and competency needs to acquire and develop an IT workforce

         Process and Technology

Provide strategic direction and oversight for the design, development, operation and support of IT systems that fulfil the needs of the business, including the full life cycle of technical architecture, infrastructure engineering, infrastructure operations and IT service support

 Define, develop and manage a comprehensive and integrated ITSM landscape, based on best-practice processes, disciplines and related toolsets

Remain up to date with new and emerging technology (Cloud) and provide direction on what emerging technologies should be assimilated, integrated and introduced

 Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting


BS or MS in Computer Science, Engineering, or a related technical discipline or equivalent experience

Experience and understanding of relevant technology standards, frameworks and methodologies (ITIL, COBIT, PCI DSS, ISO27001, NIST, Prince2/PMBOK, Agile)

5 + years leadership experience in a technology company

Excellent cloud solutions experience, including leveraging its benefit to deliver competitive advantage for the organisation

Significant contact centre experience (Avaya/Genesys/Cisco etc)

Vendor management and partner relation skills

A history of managing operating expenditure (opex) and capital expenditure (capex) budgets for I&O

Experience with project and program delivery in a large complex environment

An ability to articulate architectural differences between solution methods and the challenges and approaches to integrating solutions built on different platforms including a working knowledge of different architectural frameworks that may be used by our customers.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Daniel Simpson on +61 7 3175 5480

Please note: You will require a valid work visa prior to applying for this role.

Advertised: E. Australia Standard Time
Applications close:

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