Digital Engagement Specialist

Apply now Job no: 498510
Work type: 38 HOUR WK - NOT ROSTERED
Categories: Marketing

About the company

Youi prides itself on being different. We've challenged the Australian insurance industry and we're always looking for ways to be better. Our unwavering commitment to being a great company to work for and providing awesome service to our clients drives our success. You can become a part of our success story.

About the role

An exciting opportunity has risen for a Digital Engagement Specialist within our Marketing Department. Reporting to the Head of Rewards & Partnerships, you will work closely with the broader Marketing and IT teams and be involved in a variety of ongoing innovative projects. It will be your responsibility to conceptualise, manage and implement customer communications, and maximise engagement via digital channels.

Major Duties

  • Proactively seek ways to deliver tailored customer communications that will add value and improve customer experience and engagement
  • Analyse customer data to proactively identify opportunities to deliver tailored communications to specific audience segments
  • Work with our team to ideate and implement program improvements from customer, business and partner points of view and liaise with IT to test and implement approved ideas.
  • Brief, build and test communication pieces (including eDM’s, in app notifications, in app messages, website and other functions)
  • Deliver timely and accurate reports to inform KPI achievement, promotion results and partner reviews

Skills & Experience

  • Bachelor’s Degree in Marketing or Business (or equivalent work experience)
  • 4 years’ experience in Marketing communications role with digital communications exposure (Braze Experience or equivalent highly regarded)
  • Strong problem-solving skills
  • Attention to detail, clear communication both written and verbal
  • Strong data and analytical skills (both customer and performance data)



Culture & Benefits

We are well known for our awesome culture and working environment. With a casual dress code, award winning health and wellbeing program, awesome Sunshine Coast location and culture of high-performance our people love coming to work every day!

How to Apply

If you are ready to begin your career with us, please "APPLY NOW"

Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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