Join our dynamic team as a Home Claims Officer in our Sunshine Coast HQ. Your role will be central to Youi’s reputation and relationships by playing a crucial role in end-to-end service delivery of claims when our customers need us the most.

 

By being the point of contact for clients and all service providers, you'll utilise your exceptional problem-solving and communication skills to ensure our Youi clients have a positive and memorable claims experience. 

 

The Role: 

• Manage your own portfolio of claims 
• Help our customers in their time of need by processing their claims from start to finish 
• Problem solving on a daily basis to reach outcomes that work for both our clients and Youi 
• Be a direct point of contact for customers, service providers and Assessors to ensure the smooth processing of each claim within your portfolio 

 

What You'll Bring: 

• Exceptional verbal and written communication skills
• Effectively present and articulate information 
• Experience in administration, with high attention to detail 
• Strong problem-solving skills and sound decision-making capabilities 
• Familiarity with case or portfolio management is a plus 

Don't tick every box? We understand that many skills are transferable, so even if you don't tick all the boxes, we encourage you to apply. 

 

What We Offer: 

• Monday to Friday role
• Great Work Life Balance with set start and finish times
• 22 Days Annual Leave, plus volunteer leave and Annual Salary Reviews
• Career progression opportunities – we believe in promoting from within
• Paid induction training and ongoing career development
• Onsite Barber, Brow Bar and Massage
• Games Room and free use of the Youi Bicycle Fleet
• Boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness classes
• Free Skin Checks, Flu Jabs and Wealth Mastery Sessions
• Onsite Car Detailing Service
• Discounted Insurance Products
• Casual Dress Code  
• End of Trip Facilities 

In our work environment, no two days are the same. Be part of a company that thrives on challenges, celebrates successes, and values collaboration. If you are passionate about customer satisfaction and finding creative solutions in complex situations, be part of a supportive and engaging team and start a career with Youi today!