Retention and Customer Service Advisor
Job no: 499253
Work type: 38 HOUR WK - ROSTERED
Location: SUNSHINE COAST
Youi prides itself on being different. We've challenged the Australian insurance industry and we're always looking for ways to be better. Our unwavering commitment to being a great company to work for and providing awesome service to our clients drive our success. You can become a part of our success story.
As a Retention and Customer Service Specialist you will retain and increase loyalty of customers by identifying root causes and delivering solutions using your exceptional problem solving and communication skills. You will be highly motivated and able to handle a fast-paced environment. You will service existing clients by:
- Retaining existing business and client profiles
- Assisting with policy renewals
- Identifying opportunities to cross-sell
- Making policy changes and amendments
- Cancelling existing policies
What do you need to apply?
- Awesome customer service and negotiation skills
- A passion for problem solving and offering solutions
- Ability to handle multiple tasks in an efficient and professional manner
- Ability to generate new business with existing client portfolio’s
- Motivated to achieve performance targets and business goals
- The energy to work in a dynamic and fast-paced call centre environment
- Confidence with a positive outlook
What will you get in return?
- Salary + performance-based component
- One month fully-paid induction training + ongoing training opportunities
- Nationally recognised qualification: Cert III in customer Engagement
- Smart business casual dress work environment & regular social events
- Loads of employee benefits through our award winning YourLife Program
Training starts 4th May 2021
If you are ready to begin your career with us, please “APPLY NOW”.
Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time
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