Motor Assessing Team Manager - VIC

Apply now Job no: 499441
Work type: 38 HOUR WK - ROSTERED
Location: MELBOURNE
Categories: Assessing

About Youi

At Youi, we pride ourselves on being different. We believe in a more human approach and know that our people and awesome service are the key to our success. With over 1,600 people across 3 countries, Youi is a dynamic business that since its inception in 2008, has set itself apart from the rest.

Eleven years on, we’ve assembled an incredible team and have won a stack of awards for our internal culture.

If you want a career that lets you be you, and rewards you for your hard work, Think Youi

About the role... 

Motor Assessing is a critical component to Youi’s success within the insurance market. It is paramount that the assessing team presents as a professional outfit, delivering high quality outputs at every opportunity. To achieve this objective, the team needs to be guided by a leader who shares this vision.

To be successful, you will present with high calibre assessing skills, a history of collaborative approach to work and a willingness to provide support to your team. You should be the full package: dynamic problem solver, confident communicator, and possess superior leadership skills. You must be a strong advocate for our Values and promote those values at every opportunity. You will want to make a difference.

You need to be a part of the new breed, understanding technology and the devices and apps appreciate that deliver it and you will work to develop strong relationships with the repairer industry.

You will...

  • Coach, develop & monitor the performance of your team.
  • Formulate action plans to achieve designated KPI’s.
  • Lead the day-to-day operation requirements of the assessing team.
  • Effectively manage relationships with customers, assessors, tradespeople, and internal stakeholders.
  • Manage, resolve issues and escalations and work effectively with our disputes resolution teams.
  • Ensure compliance with legislation.
  • Be a self-motivated individual who is eager to learn and grow on their current skills to maintain levels of excellence through times of change and show resilience in the face of a challenge.
  • Create a positive and collaborative culture.
  • Live and breathe the Youi values.

About you...

The successful applicant must have;

  • Trade Qualification (Spray painting or Panel beating).
  • Previous Leadership experience preferred or minimum five years’ experience as an Assessor.
  • A proven ability to build strong relationships with internal and external stakeholders.
  • A strong work ethic and a team player.
  • A passion to learn and adapt to new challengers.
  • Ability to meet and exceed KPIs and Targets.
  • Ability to manage competing priorities with a calm and professional approach.
  • IT savvy with competent use of Computer based applications – Outlook, Word, Excel, and general applications.

If you are ready to further your career with us, please "APPLY NOW".

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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