Client Retention Specialist

Apply now Job no: 499597
Work type: 38 HOUR WK - ROSTERED
Location: BRISBANE
Categories: Retention


Why Youi:

Youi prides itself on being different. We've challenged the Australian insurance industry and we're always looking for ways to be better. Our unwavering commitment to being a great company to work for and providing awesome service to our clients drive our success. You can become a part of our success story.

We have expanded to Brisbane and are now looking for some new stars to join our team.


The role:

As a Client Retention Specialist you will retain and increase loyalty of customers by identifying root causes and delivering solutions using your exceptional problem solving and communication skills. You will be highly motivated and able to handle a fast-paced environment.  You will service existing clients by:


  • Retaining existing business and client profiles
  • Assisting with policy renewals
  • Making policy changes and amendments
  • Cancelling existing policies


What do you need to apply?

  • Awesome customer service and negotiation skills
  • A passion for problem solving and offering solutions
  • Ability to handle multiple tasks in an efficient and professional manner
  • Ability to generate new business with existing client portfolio’s
  • Motivated to achieve performance targets and business goals
  • The energy to work in a dynamic and fast-paced call centre environment
  • Confidence with a positive outlook


What will you get in return?

  • Salary + performance-based component
  • One month fully-paid induction training + ongoing training opportunities
  • Nationally recognised qualification: Cert III in business
  • Alternating working arrangements: Working from our Brisbane office and from home.
  • Loads of employee benefits through our award winning YourLife Program


Training starts 25th of October

If you are ready to begin your career with us, please “APPLY NOW”.




Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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