As a Claims Consultant, your role will be central to Youi’s reputation and relationships.  You will play a crucial role in end-to-end service delivery of claims when our customers need us the most.

By being the point of contact for clients and all service providers, you'll utilise your exceptional problem-solving and communication skills to ensure your Youi clients have a positive and memorable claims experience.

In our claims call centre, no two days are the same. You'll be part of a team that thrives on challenges, celebrates successes, and values collaboration. If you are passionate about customer satisfaction, enjoy finding creative solutions, and want to be part of a supportive and engaging team, we encourage you to apply now.

Responsibilities:

• Manage your own portfolio of claims
• Help our customers in their time of need by processing their claims from start to finish
• Problem solving on a daily basis to reach outcomes that work for both our clients and Youi
• Be a direct point of contact for customers, service providers and Assessors to ensure the smooth processing of each claim within your portfolio

 A bit about you:

• Great communication skills, with the ability to effectively present and articulate information
• Experience in administration, with high attention to detail is a bonus
• Skilled at multitasking and enjoy busy environments
• Strong problem-solving skills and sound decision-making capabilities
• Familiarity with case or portfolio management is a plus

Don't tick every box? We understand that many skills are transferable, so even if you don't tick all the boxes, we encourage you to apply.

Why Youi?

At Youi, we like to do things differently. Since Day 1, we've challenged the Australian insurance industry to provide a better experience for our customers with our focus on Insurance for Individuals.

One of the main differences we have over our competition is our awesome customer service. And that comes down to the kind of people we employ. We like great personalities, people not afraid to be themselves, and who believe that hard work should be well rewarded. 

Everyone’s Youi journey is different - if you’re hungry, curious and resilient you can pave the way to success. 

What We Offer:

• 22 Days Annual Leave, plus volunteer leave and Annual Salary Reviews
• Career progression opportunities – we believe in promoting from within
• Paid induction training and ongoing career development
• Onsite Barber, Brow Bar and Massage
• Games Room and free use of the Youi Bicycle Fleet
• Boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness classes
• Free Skin Checks, Flu Jabs and Wealth Mastery Sessions
• Onsite Car Detailing Service
• Discounted Insurance Products
• Great Work Life Balance with set start and finish times
• Casual Dress code 
• Free use of Olympic size Pool and Gym 
• End of Trip Facilities 

Join our mission to revolutionise the insurance industry by putting the customer first. Apply now to be part of our growing success story.