As a Claims Consultant, your role is central to Youi’s reputation and relationships. You play a crucial part in end-to-end service delivery of claims when our customers need us the most. By being the point of contact for clients and all service providers, you'll utilise your exceptional problem-solving and communication skills to ensure your Youi clients have a positive and memorable claims experience.

The role

• Full time, working Monday-Friday with set and consistent hours
• No experience required as full paid training provided
• Manage your own portfolio of claims
• Help our customers in their time of need by processing their claims from start to finish
• Problem solving on a daily basis to reach outcomes that work for both our clients and Youi
• Be the direct point of contact for customers, service providers and assessors to ensure the smooth processing of each claim

 About you

• Great communication skills, with the ability to effectively present and articulate information
• Experience in administration, with high attention to detail is a bonus
• Skilled at multitasking and enjoy busy environments
• Strong problem-solving skills and sound decision-making capabilities
• Familiarity with case or portfolio management is a plus

Don't tick every box? We understand that many skills are transferable, so even if you don't tick all the boxes, we encourage you to apply.

About Youi
One of the main differences we have over our competition is our awesome customer service. And that comes down to the kind of people we employ. We like great personalities, people not afraid to be themselves, and who believe that hard work should be well rewarded. In our claims call centre, no two days are the same. Our Claims team thrives on challenges, celebrates successes, and values collaboration.

What we offer

• Great work-life balance with set start/finish times
• 22 days annual leave, plus volunteer leave, and yearly salary reviews
• Career progression opportunities – we believe in promoting from within
• Paid induction training and ongoing career development
• An awesome work culture that encourages creativity and celebrates diversity
• Ideally located surrounded by numerous eatery and retail options 
• Great public transport links 
• Free skin checks, flu jabs, and wealth mastery sessions
• Discounted insurance products
• Discounted gym memberships through Fitness Passport
• End of trip facilities
• Casual dress code

Join our mission to revolutionise the insurance industry by putting the customer first. Apply now to be part of our growing success story and begin an exciting career at Youi.