Join our Home Claims Department as a Building Repair Network Performance Coordinator.

In this role, you’ll support our Home Claims team by managing building service providers and ensuring they meet regulatory and Youi standards. You’ll focus on delivering quality service and building strong working relationships with the Youi Claims team and service providers.

Key Responsibilities:

• Consult with stakeholders to ensure clear performance and risk management expectations.
• Monitor and report on service provider performance regularly.
• Drive service provider performance in key areas (repair times, quality, cost, compliance, and customer satisfaction).
• Support service providers through training and ongoing guidance.
• Assist with audits, risk reviews, and compliance checks.
• Deliver technical training on safety, regulatory requirements, compliance, and industry standards.

About You:

• Self-motivated and disciplined
• Solid knowledge of the building industry
• Experience in building supply chain or contract management (highly desirable)
• Background in assessing or loss adjusting (valued)
• Trade qualification or building certification (highly desirable)
• Proficient in Microsoft Office and report writing
• Strong time management skills
• Clear verbal and strong written communication skills

Culture and benefits:

• A fully maintained company car, fuel card + mobile business tools
• 9-day fortnight roster, where you enjoy every second Friday off
• 22 Days Annual Leave, plus volunteer leave and annual salary reviews
• A culture of high performance and autonomy in a supporting and fun, team environment
• Attractive bonus incentive which gives you the opportunity to earn above your salary
• Diverse career and development opportunities available

About Youi:

At Youi, we don’t follow the traditional path. We’re different, and that extends to how we sell insurance and hire talent.

We value diversity, individuality, and the unique perspectives that every employee brings. Our core values of being dynamic, human, honest, and passionate shine through in everything we do. If you're looking for a place where you can be yourself and grow, think Youi.