As a part of our Claims team, your role is central to Youi’s reputation and relationships. You play a crucial part in end-to-end service delivery of claims when our customers need us the most. By being the point of contact for clients and all service providers, you'll utilise your exceptional problem-solving and communication skills to ensure your Youi clients have a positive and memorable claims experience.

About the role

• Onsite and full time, working Monday to Friday at our Ann Street office
• No experience required as full paid training provided
• Manage your own portfolio of claims
• Processing claims, from start to finish
• Problem solving to reach outcomes that work for both our clients and Youi
• Be the direct point of contact for customers, service providers and assessors to ensure the smooth processing of each claim

 About you

• Familiarity with case or portfolio management is highly regarded
• Exceptional attention to detail, with experience in administration a bonus
• Great communication skills to effectively present and articulate information
• Skilled at multitasking and thrives in a busy environment
• Strong problem-solving skills and sound decision-making capabilities

Don't tick every box? No worries!

We understand that many skills are transferable, so even if you don't tick all the boxes, we encourage you to apply.

Perks and benefits

• Great work/life balance with set start/finish times
• 22 days of annual leave, plus volunteer leave, and yearly salary reviews
• Career progression opportunities – we believe in promoting from within
• Paid induction training and ongoing career development
• An awesome work culture that encourages creativity and celebrates diversity
• Ideally located surrounded by numerous eatery and retail options 
• An award-winning reward and recognition program
• Discounted insurance products
• Discounted gym memberships through Fitness Passport
• Free skin checks, flu jabs, and wealth mastery sessions
• End of trip facilities
• Casual dress code

Ready?

Join our mission to revolutionise the insurance industry by putting the customer first. Apply now to be part of our growing success story, helping our customers during a time they need us the most.