Client Services Team Manager 

About the role 

As a Team Manager at Youi, you’ll lead a team of Client Services Advisors, empowering them to deliver exceptional service to both new and existing clients. Through your leadership, your team will listen closely to customers, understand their needs, and offer personalised insurance solutions. Each day will bring fresh challenges and exciting opportunities, ensuring your role at Youi is dynamic and rewarding.  

This is your opportunity to shape something exciting and new. As part of a well-established company with ambitious growth plans, you'll help expand into Brisbane, joining teams that are already thriving on the Sunshine Coast.  

We’re looking for leaders who are passionate about personal growth and developing others. You'll have the rare chance to build and shape the culture in our new contact centre from the ground up.  

If you’re driven, committed, and ready to make a difference, we want to hear from you! This isn’t just another job—apply now and see how Youi can help you build a fulfilling, long-term career. 

Ways of working 

Join us in our brand-new, buzzing contact centre at Chermside for this exciting office-based role! 

You'll be on a rotating roster, working between 7.00am and 5:30pm, Monday to Friday, with one Saturday shift per month. As a bonus, you'll get the following Friday off as an RDO! 

Key priorities 

• Lead and manage a team of up to 12, ensuring seamless onboarding and fostering a collaborative, motivated atmosphere. 

• Oversee policy updates and amendments while driving your team to promote products and services to both new and existing clients. 

• Cultivate a culture of active listening and tailored solutions to meet customer needs, and tackle challenges with your problem-solving skills to maintain smooth operations. 

• Mentor and coach your team to support their professional growth and achieve sales and performance goals. 

• Leverage your deep understanding of the Youi environment to deliver exceptional results. 

About you 

• Proven experience in leading teams effectively. 

• Exceptional problem-solving skills with the ability to make swift, informed decisions. 

• A passion for team development and a commitment to unlocking each member’s potential. 

• Excellent communication and interpersonal skills. 

• High level of accountability and integrity in all actions and decisions. 

How to apply 

We would love the opportunity to get to know you better, but we know it works both ways. Get to know a little more about us at youi.com.au and click "APPLY NOW" to take that next step.  

Youi is a part of the Circle Back Initiative, and we commit to responding to every application via our Talent Management Software. 

Our Internal Talent Acquisition team exclusively manages all hiring processes, and we do not accept unsolicited resumes directed to hiring managers. 

About Youi 

At Youi, we believe in challenging to the status quo. We're not your typical insurance company - and that extends to how we sell insurance and hire our team. With over 1,800 employees, we have ambitious goals to keep growing and continue delivering awesome insurance solutions across new products and distribution channels. 

We pride ourselves on our diversity and individuality, both among our employees and the customers we serve. We believe that it is the unique combination of skills, perspectives, and experiences of our people that truly sets us apart.  

Our company values – being dynamic, human-focused, awesome service, honest, and passionate – guide everything we do. We recognise and value the contributions of each team member to our culture and success. 

At Youi, we're unafraid to be different, and we're looking for people who share our values and want to be part of a team that is making a difference in the insurance industry.