We have an awesome opportunity available in our Settlements Team, offering unique responsibilities and the chance to develop valuable skills in a dynamic environment. Work within our Third Party Care Team to streamline the claims process for our clients in their time of need. You will take ownership of tasks, gain technical skills in the claims process, tackle challenges, and find mutually beneficial outcomes for all parties involved.

About the Role

• Mitigate costs and negotiate with other insurance companies on behalf Youi
• Liaise with customers and insurers at various stages of the claims process
• Collect information, assess liability, and apply road rules and relevant laws for the best outcome
• Build relationships with clients and Third Parties throughout the claims lifecycle
• Meet weekly and fortnightly performance benchmarks to drive results

What You Will Bring

• A passion for delivering exceptional customer experiences
• Excellent negotiation and communication skills, with confidence in conflict resolution
• Strong time management skills
• A team player mindset, with a willingness to learn
• Knowledge of the insurance claims process (advantageous but not essential)
• Previous experience in debt collection, paralegal work, or insurance (highly regarded)

Don't tick all the boxes? We understand many skills are transferable and each Youi journey is unique as you are, so we encourage you to apply.

What We Offer

• Permanent full-time position with competitive salary + incentive component
• Career progression opportunities prioritising internal promotions
• 22 Days Annual Leave, plus Volunteer Leave and Annual Salary Reviews
• Great Work-Life Balance with set start and finish times
• Paid induction training and ongoing career development, including leadership pathways
• Onsite Barber, Brow Bar, and Massage Therapist
• Games Room and free use of the Youi Bicycle Fleet
• Boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness classes
• Free Skin Checks, Flu Jabs, and Wealth Mastery Sessions
• Onsite Car Detailing Service
• Discounted Insurance Products
• Casual Dress Code

This role promise a rewarding career path, a supportive team environment, and the opportunity to make a real impact on our Customers' experience. Apply now to start an exciting career with the Third Pary Care team at Youi, where we are redefining insurance, making it more Youi-shaped!