Join our dynamic team as a Retention Advisor and play a crucial role in ensuring our customers' satisfaction and loyalty. As a Retention Advisor, you'll be essential in delivering exceptional customer-focused solutions through exclusively inbound calls. Your problem-solving and communication skills will shine as you identify and address the root causes of customer concerns, leaving a lasting positive impact on our clients.

This role focuses on receiving and addressing customer inquiries without engaging in outbound dialing. In this dynamic environment, each day brings new challenges, and you'll be part of a collaborative team that celebrates successes and thrives on overcoming obstacles.

About the role

• Onsite and full time, based on our Sunshine Coast HQ
• Professionally handle inbound customer calls with empathy and expertise
• Enhance customer loyalty by delivering top-notch, personalised solutions
• Identify and address the root causes of customer concerns
• Collaborate with colleagues to ensure comprehensive customer support
• Assist with policy renewals, changes, cancellations, and amendments

About you

• Exhibit strong problem-solving abilities and excellent communication skills
• Previous experience in customer service or customer retention is advantageous
• Passionate about delivering exceptional customer experiences
• Ability to thrive in a dynamic and fast-paced environment

Don't tick every box? No worries!

We recognise that skills are transferable, and with every Youi journey as unique as you, we encourage you to apply.

Perks and benefits

• Great work/life balance with set start/finish times
• 22 days annual leave, plus volunteer leave, and yearly salary reviews
• Career progression opportunities – we believe in promoting from within
• Paid induction training and ongoing career development
• An awesome work culture that encourages creativity and celebrates diversity
• Ideally located surrounded by numerous eatery and retail options 
• Discounted insurance products
• Discounted gym memberships through Fitness Passport
• Free skin checks, flu jabs, and wealth mastery sessions
• Onsite barber, brow bar, massage therapist, mobile mechanic and car detailing
• End of trip facilities
• Casual dress code

Sound good?

If yes, we want to speak to you! Join us in revolutionising the insurance industry by prioritising the customer. Apply now and be a part of our growing success story.