Purpose of the role 

Support the CTP team and Product Manager in documenting, defining, and gathering technical and non-technical requirements for Product development and CTP projects.

Key priorities 

Product Analysis:

• Deliver business process initiatives
• Gather and analyse end-user requirements.
• Develop functional specs to document system enhancements.
• Translate technical specs for business stakeholders.
• Create process maps and identify improvement opportunities.
• Apply risk-based analysis and document risk-related requirements.
• Support the Product Owner in developing and prioritizing the product roadmap

Systems:

• Coordinate User Acceptance Testing (UAT) for system enhancements.
• Prepare user guides and business requirement documentation.
• Support the delivery team in iteratively delivering the product roadmap

Communication:

• Respond to Product-related queries from staff and intermediaries.
• Collaborate within project teams to enhance or develop systems.
• Maintain professionalism when liaising with Partners and Regulators.

Reporting:

• Maintain and submit analysis status reports.
• Support progress reporting reviews and improvements.
• Ensure all product documentation is up-to-date and approved.

About you 
Experience & Knowledge:

• 2+ years’ experience as a Business Analyst in an agile environment
• General Insurance experience desirable; CTP highly regarded
• Agile, BABOK, or BA certification a strong advantage
• Solid understanding of the software development lifecycle
• Experience with complex system integration and platform support
• Technical knowledge in programming, system design, IT infrastructure, and databases
• Ability to analyse business needs and propose technical solutions
• Familiarity with business process re-engineering
• Comfortable working under pressure and to deadlines
• Strong interpersonal and stakeholder management skills
• Excellent written and verbal communication
• Customer-focused with high integrity
• Awareness of IT and business strategy
• Willingness to take on special projects

Location: Head Quarters, Sippy Downs, Sunshine Coast

For more information please reach out to Ben Van Heerdan (Delivery Lead) or Whitney McCartney (Talent Engagement and Acquisition Partner)