Purpose of the role

The CTP Technical Claims Specialist oversees Youi’s CTP claims portfolio, ensuring sound technical decisions, compliance with legislation, and best practice in injury claims. Working closely with our third-party provider, the role involves reviewing complex claims, guiding strategy, supporting dispute resolution, coaching staff, and collaborating with internal teams and external stakeholders to drive continuous improvement.

Key priorities

• Champion Youi’s values to foster a strong, customer-focused team culture.
• Monitor claims decisions to support sound financial outcomes.
• Ensure positive customer experiences across the full CTP journey.
• Build and maintain strong internal and external stakeholder relationships.
• Facilitate continuous improvement of CTP claims operations and models.
• Contribute to strategic planning and provide practical thought leadership.
• Maintain compliance with risk and regulatory, requirements.
• Stay across industry trends to support innovation and competitiveness.

About you Experience & Knowledge:

• Minimum 2 years’ experience in CTP claims with strong technical capability
• Sound knowledge of CTP legislation, processes, and legal frameworks
• Proven ability to work both independently and in a team environment
• Strong communication, negotiation, and stakeholder engagement skills
• High integrity, accountability, and professional judgement
• Legal degree (desired)
• Customer-focused with a proactive approach to risk and opportunity
• Comfortable in fast-paced, change-driven environments
• Experience in coaching, feedback, and team support
• Skilled in data analysis, quality assurance, and audit practices (desired)
• Commitment to continuous learning and cross-functional collaboration

Ways of working

Youi offers a hybrid model: in-office Tuesday to Thursday, remote Mondays and Fridays.

Sydney office: Located in the heart of Sydney’s CBD, our office offers multiple commuting options, including bus, and trains.

Why Youi?

At Youi, we challenge the norm—in both insurance and hiring. With 3,000+ employees, we’re growing fast, driven by diversity, individuality, and a passion for awesome service. Our dynamic, honest, and human-focused team values every contribution. If you’re ready to make a difference, join us!

• Work-Life Balance – 22 days of leave (including your birthday), paid volunteer day, and onsite wellness services.
• Wellbeing – Free fitness classes, bike hire, onsite health checks, and a 24/7 employee assistance program. Enjoy social sports, virtual health challenges, and two onsite cafés.
• Financial Perks – 15% insurance discount, retail deals, and financial wellbeing & health insurance consults.
• Career Growth – Career progression and paid study leave.

As a Circle Back Initiative member, we commit to respond to every application.

* Our Internal Talent Acquisition team handles all hiring, and we don’t accept unsolicited resumes sent to hiring managers. *