Purpose of the role 

Manage complex claims end-to-end, using expertise to deliver strong outcomes for intermediated customers.

18 Month Fixed Term Contract. 

Key priorities 

• Manage 80–100 complex property and SME claims end-to-end.
• Ensure timely resolutions and optimal financial outcomes.
• Investigate and adjust large, complex claims.
• Build strong relationships with brokers, adjusters, and suppliers.
• Set accurate reserves and ensure full regulatory compliance.
• Proactively manage risk and seek continuous improvement.
• Follow all WHS policies and contribute to a safe workplace.
• Support a strong risk culture within the team and business.

About you 
Experience & Knowledge:

• Degree desirable but not essential.
• 5+ years' experience managing home, landlord, and SME claims.
• Strong knowledge of relevant legislation and industry best practice.
• Understanding of general insurance and broker environments.
• Commercial thinker with strong problem-solving skills.
• Proven customer service experience in a complex industry.
• Self-motivated with excellent time management and organisation skills.

Ways of working 

Youi offers a hybrid model: in-office Tuesday to Thursday, remote Mondays and Fridays. This role can be based at any three of our locations.

Head Quarters, Sippy Downs, Sunshine Coast:
Our beautiful Sunshine Coast office offers free onsite parking, is close to public transport (bus), and is conveniently located near shops. Plus, our HQ comes with multiple perks—read more below!
Fortitude Valley office:
Conveniently located at the corner of James St and Ann St, our Fortitude Valley office is just a short walk from the train station and well-connected by bus. It’s also near some of Brisbane’s best restaurants, bars, and shops!
Sydney office:
Located in the heart of Sydney’s CBD, our office offers multiple commuting options, including bus, and trains.

Why Youi?

At Youi, we challenge the norm—in both insurance and hiring. With 3,000+ employees, we’re growing fast, driven by diversity, individuality, and a passion for awesome service. Our dynamic, honest, and human-focused team values every contribution. If you’re ready to make a difference, join us!

• Work-Life Balance – 22 days of leave (including your birthday), paid volunteer day, and onsite wellness services.
• Wellbeing – Free fitness classes, bike hire, onsite health checks, and a 24/7 employee assistance program. Enjoy social sports, virtual health challenges, and two onsite cafés.
• Financial Perks – 15% insurance discount, retail deals, free footy tickets, and  financial wellbeing & health insurance consults.
• Growth & Recognition – Career progression, paid study leave, and an award-winning reward & recognition program.
  
  

As a Circle Back Initiative member, we commit to respond to every application.

* Our Internal Talent Acquisition team handles all hiring, and we don’t accept unsolicited resumes sent to hiring managers.