We're looking for a people-focused leader who’s confident with tech, enjoys coaching others, and thrives in a fast-paced environment. In this role, you'll help drive performance, support growth, and ensure our customers get the help they need—when they need it most.

What you’ll do:

• Lead, coach, and develop a team of Desktop Home Assessors
• Oversee the quality and consistency of claim assessments
• Support process improvements and drive high performance
• Ensure compliance with industry standards and internal policies
• Help reduce fraud and manage claims costs
• Represent Youi values in every customer and stakeholder interaction

About You:

• Leadership experience, ideally in insurance or construction
• Strong understanding of vehicle assessment or repair processes
• Comfortable with digital tools and tech systems
• Able to guide and motivate a team through change
• Clear communicator who builds trust and leads by example

What Youi can offer you:

• Flexible start and finish times
• A supportive, high-performing, and fun team culture
• Ongoing training and development opportunities
• Award-winning health and well-being programs
• Hybrid work environment with regular team events
• Extra leave day for your birthday
• Real opportunities to grow your career

About Youi

We’re not your typical insurance company—and we don’t want to be. At Youi, we believe in being different. We back our people, we value fresh ideas, and we’re always looking to improve.