You will love this role if you are driven to provide comfort and assistance when it is most in need. In Lodgements, you’re the very first person our customer speaks to when something has gone wrong. You’ll take the initial call, listen to what’s happened, check basic cover and lodge the claim so the rest of the journey can start. 

Being empathetic and understanding isn't just important, it's essential. Here you'll resolve issues while lodging claims and ensuring legal compliance. So, if you’re good on the phone, handle pressure well, and are ready for a different kind of conversation, Lodgements could be where you use your skills to make a lasting impact.

What you’ll be doing

• A full-time role at Sippy Downs, working 7am-3pm
• Take calls and lodge claims, capturing key details accurately from the first call
• Assist customers during their crucial moments by smoothly initiating their claims process
• Check basic cover, explain next steps, and flag anything needing escalation
• Use your customer service skills to create a positive and memorable claims experience
• Set the claim up properly for the claims team who takes it forward 
• Stay calm and supportive when customers may be stressed or unsure 
• Follow claims processes and compliance requirements on every call 

What great looks like

• A strong background in customer service and a genuine desire to assist customers
• Excellent communication skills to engage effectively with customers and service providers
• Problem-solving abilities to navigate various scenarios and find mutually beneficial solutions
• Quick thinking and adaptability to thrive in a fast-paced environment, especially during busy claim periods
• Empathy and patience to provide emotional support and guidance to customers during stressful situations

If you can see yourself growing into this, you’ll likely love it here.

What you'll get

• Set start and finish times so you can plan life outside work
• Generous annual leave, plus volunteer leave and yearly salary reviews
• Real pathways to grow your career, with plenty of people promoted from within
• Paid training at the start and ongoing coaching as you grow
• A team environment where people back each other and keep things real
• An award-winning reward and recognition program
• Free skin checks, flu jabs, and financial wellbeing sessions
• Discounted gym access through Fitness Passport
• Discounted Youi insurance products
• End-of-trip facilities and casual dress code

Ready?

Hit Apply now and we'll circle back.

Why Youi

We’re here to make insurance more human. That means really getting to know our customers and it means backing our people to grow, not just get through the day. Here, your work has impact, your effort gets noticed, and your career can be shaped around who you are.

It's work that’s a bit more you-shaped.