This role is for somebody who wants to step off the tools and be the one signing off the repair, helping customers get back on the road when life hasn’t gone to plan.

You’ll inspect vehicles, scope the damage, review quotes and make the call on what’s fair and reasonable. Some days you’ll be out on the road assessing vehicles. Other times you’ll be back home reviewing estimates, writing reports and progressing claims.

It’s still a full 38-hour week and the days can be busy, moving between assessments, customers and repairers. But compared to life in the workshop, it’s a different pace and easier on the body long term. Many Assessors also choose a 9-day fortnight and split their time between on-road inspections and desktop work from home.

Training starts with one week in your state, followed by two weeks at HQ learning how our repair model and policies work, travel covered. After that you’ll return home, shadow experienced Assessors and gradually build into your own portfolio.

What you’ll be doing 

• Full-time hybrid role with office located in Balwyn
• Inspect damaged vehicles and validate claims 
• Scope repairs and review repairer estimates 
• Authorise fair, evidence-based repair outcomes 
• Identify discrepancies or potential fraud indicators 
• Apply policy and assess liability considerations 
• Manage customer expectations professionally 
• Manage your diary and turnaround times 
• Work closely with service providers to ensure quality repairs 
• Maintain thorough documentation and compliance standards 

What you’ll have 

• A trade qualification in Panel Beating or Spray Painting (essential) 
• Bonus points if you’ve worked in estimating or assessing or with watercraft or specialty vehicles 
• Current Drivers Licence  

What great looks like 

• Stay steady when a customer is frustrated and still explain your decision clearly. 
• Make calls based on evidence and policy, not pressure. 
• Comfortable backing your judgement, even when the answer is unpopular. 
• Notice details others miss and document them properly. 
• Follow jobs through to completion. 
• Prioritise safety, compliance and doing it right over doing it fast. 
• Repairers respect you because you are fair, consistent and clear. 

What you get 

• A maintained company car, fuel card and mobile business tools 
• The option to work a 9-day fortnight (after qualifying period) 
• Hybrid working arrangement (optional after first 6 months)
• Incentive structure, paid out every six months  
• Clear development pathways 
• 22 days annual leave plus volunteer leave 
• Discounted Youi insurance 
• Wellbeing benefits including Fitness Passport 

Why Youi 

We’re here to make insurance more human. 

That means real people helping customers when something has gone wrong, and backing our people to grow. 

Here, your work has impact. Your effort gets noticed. And your career can be shaped around who you are. 

Work that’s a bit more you shaped. 
 

Ready? 

Hit Apply and we'll circle back! 

For more information about our culture visit our youi.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to see what work life with us looks like.