About the Role

As an Intermediated Claims Specialist, you’ll manage a portfolio of complex and express claims, delivering outstanding service while ensuring optimal financial outcomes and timely resolutions.

This is a hands-on position where you’ll work closely with customers, brokers, and suppliers to drive claims through to resolution, while maintaining strong compliance with regulatory requirements and internal standards.

What You’ll Be Doing

• Manage a portfolio of 80 - 120 home and landlord claims (complex and express)
• Deliver great customer experiences through clear communication and strong relationships
• Drive timely claim resolutions and sound financial outcomes
• Work closely with brokers, loss adjusters, and builders
• Set and manage claim reserves in line with expected outcomes
• Ensure all claims meet regulatory and compliance requirements
• Identify and manage risks, including reporting and improvement opportunities
• Contribute to a safe workplace and a strong risk-aware team culture
• Look for ways to improve processes and efficiency

What You’ll Bring

• 2+ years’ experience managing home and/or landlord insurance claims
• Solid understanding of claims handling, legislation, and industry practices
• Experience working with brokers and within general insurance
• Strong customer service skills in a complex environment
• Commercially minded and solutions-focused
• Highly organised with strong time management skills
• Able to manage your workload independently
• Confident communicator who builds strong relationships

Ways of working

• Fully remote
• Hybrid model available for QLD
• In-office Tuesday to Thursday-
  • Sippy Downs (Youi HQ)
  • Chermside

What you’ll get

• Set start and finish times so you can plan life outside work
• 22 days annual leave
• A team environment where people back each other and keep things real
• An award-winning reward and recognition program
• Discounted Youi insurance products
• Parking arrangements available (if applicable)

Why Youi?

We’re here to make insurance more human and provide a better insurance alternative. As a challenger brand, we push the status quo so customers get something better than the typical insurance experience. It’s real people helping real customers when life doesn’t go to plan, showing up when they need us most.

It’s also a place where you can make your mark. We believe in growing our own people, with many of our leaders starting in roles across the business and progressing into leadership positions with clear progression pathways, structured development and ongoing coaching. Here, you’ll have the support to build a long term career where recognition matters too where strong performance is recognised and appreciation shown for the everyday moments.

And as more customers choose Youi, we keep growing. That means bigger teams, new roles and more opportunities to build your career along the way.

It's work that’s a bit more you-shaped.

Ready? 

Hit Apply and we'll circle back. 

To discover more our Culture, Values, and what we have to offer, visit youi.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to see what work life with us looks like.