At Youi, we’re growing and expanding our reach. We're excited to announce that we're hiring Customer Service Advisors for the first time at our new Chermside location.

This is more than just a job; it's an opportunity to be part of something special. Our Chermside office is buzzing with energy, and we’re looking for driven individuals to join our team and help us deliver the awesome customer service Youi is known for.

The Role:

As a Client Services Advisor, your mission is to provide outstanding service to both new and existing clients. You’ll listen to our customers, understand their needs, and offer personalised insurance policies that perfectly fit their requirements. Every day presents new challenges and exciting opportunities, ensuring that your journey with Youi is anything but ordinary. This role has a strong focus on sales and offers a pathway to build a career with one of Australia’s top insurance companies.

Key Responsibilities:

• Amend existing policies
• Promote the perks of our products and services to current and new customers
• Actively listen and tailor policies to meet customer needs
• Work towards sales and performance targets

A Bit About You:

We’re looking for go-getters who bring their best every day. Whether you’re a seasoned customer service pro or new to the game and ready for a challenge, we want to hear from you. Enthusiasm and a can-do attitude go a long way here, so don’t worry if you don’t tick every box.

• Passionate about delivering exceptional customer experiences
• Outstanding communication skills
• Driven to succeed in a sales-focused role
• Adaptable and eager to learn
• Confident and positive attitude

What Will You Get in Return?

• 22 Days Annual Leave, plus volunteer leave and Yearly Salary Reviews
• Career progression opportunities – we believe in promoting from within
• Paid induction training and ongoing career development
• Excellent Restaurants and Shopping nearby 
• End of trip facilities including towel service 
• Great Public Transport links 
• Casual Dress code
• Free Skin Checks, Flu Jabs and Wealth Mastery Sessions
• Discounted Insurance Products
• Great Work Life Balance with set start and finish times
• Discounted Gym memberships through Fitness Passport 
• Newly renovated building
• Parking options 

Why Youi?

At Youi, we balance professionalism with a healthy dose of fun. We take our business seriously but not ourselves. Join us at our vibrant new Chermside location and experience a workplace where authenticity and diversity are celebrated, and innovation is encouraged. Be a part of our success story – apply now!