As a Home Assessor at Youi, you will oversee home and building claims by applying your technical expertise and a deep understanding of the claims procedure to determine the most favourable outcomes for our customers.

You will also cultivate and sustain strong relationships with both our customers and the repairer network, all while upholding a high standard of customer service to represent the Youi brand.

The geographic scope of this position covers South Brisbane, Brisbane CBD, and Gold Coast.

About the role:

• Conducting comprehensive assessments of homes and buildings
• Supervising the overall quality of the claims process
• Ensuring compliance with relevant legislation
• Detecting and mitigating instances of fraud
• Attaining rapid resolution times and managing costs efficiently
• Validation of claim and repair costs

About You

• Experience in Home Claims Management or Home Assessing
• Experience in the construction industry with a building or trade qualification e.g. carpentry, plumbing - preferred but not required
• Ability to compile scope of works and project manage builds
• Familiarity with the terminology and procedures associated with claims and building
• Strong communication and negotiation abilities
• A dedicated commitment to delivering outstanding customer service with an ability to show empathy and care
• Competent computer literacy

What Youi Can Offer You

• Enjoy a fully maintained company car, with a fuel card and mobile business tools
• The option to work a 9-day fortnight schedule, where you enjoy every second Friday as a day off
• Generous incentive structure, paid out every six months
• Discounted insurance products
• Industry-leading training, development, and the potential for advancing your career
• Take advantage of our award-winning health and well-being programs designed to enhance your overall wellness
• Experience a hybrid work environment with team social events that foster camaraderie
• 22 days annual leave, plus volunteer leave

About Youi

We pride ourselves on our diversity and individuality, both among our employees and the customers we serve. We believe that it is the unique combination of skills, perspectives, and experiences of our people that makes us truly stand out.

Our company values reflect this - we are a dynamic, human-focused, honest, and passionate team who is dedicated to providing awesome service to our customers.

We recognise and value the contributions of each team member to our culture and success. At Youi, we're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is making a difference in the insurance industry.

If you want a career that lets you, be you, and rewards you for your hard work, Think Youi.

We would love the opportunity to get to know you better, but we know it works both ways. Get to know a little more about us at youi.com.au and click "APPLY NOW" to take that next step.