Claims Recoveries Advisor

Apply now Job no: 501711INTDK
Work type: 38 HOUR WK - ROSTERED
Location: SUNSHINE COAST
Categories: Claims

 
Step into a role that’s all about taking action, where you’ll navigate negotiations and learn technical aspects of the claims process. If you pride yourself on delivering fantastic customer service, and are seeking a challenging and rewarding opportunity, exploring the role of a Recoveries Advisor could be a fantastic next step for you.
 

The role

As a Recoveries Advisor in our Third Party Care team you will play a key role in supporting vulnerable people that has been involved in an accident, helping them through difficult situations and working with them to find fair solutions. Your goal will be to listen, understand, and help reach a resolution that benefits everyone involved.

You will work closely with our clients and third parties throughout each stage of the claims process, helping to meet important milestones and keep everything on track.

 

About you

  • Committed to delivering outstanding customer experiences
  • High levels of empathy
  • Strong negotiation and communication abilities
  • Confident and effective in managing conflict and resolving disputes
  • Open to learning and adapting to achieve top results
  • Knowledge of the insurance claims process is a plus, but not required 

Don't tick every box? We understand that many skills are transferable, so even if you don't tick all the boxes, we encourage you to apply.

 

About Youi

One of the main differences we have over our competition is our awesome customer service. And that comes down to the kind of people we employ. We like great personalities, people not afraid to be themselves, and who believe that hard work should be well rewarded. In our claims call centre, no two days are the same. Our Claims team thrives on challenges, celebrates successes, and values collaboration. We value individuals who are passionate about customer satisfaction, enjoy finding creative solutions, and want to be part of a supportive and engaging team.

 

What we offer

  • Permanent full-time position, no weekends, with competitive salary + incentive component
  • Career progression opportunities prioritizing internal promotions
  • 22 Days Annual Leave, plus volunteer leave and yearly Salary Reviews
  • Paid induction training and ongoing career development
  • Onsite Barber, Brow Bar, and Massage Therapist
  • Games Room and free use of the Youi Bicycle Fleet
  • Boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness classes
  • Free Skin Checks, Flu Jabs, and Wealth Mastery Sessions
  • Onsite Car Detailing Service
  • Discounted Insurance Products
  • Great Work-Life Balance with set start and finish times
  • Casual Dress Code

Join our mission to revolutionise the insurance industry by putting the customer first. Apply now to be part of our growing success story and begin an exciting career at Youi.

 

Advertised: E. Australia Standard Time
Applications close:

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