About the role 

We are seeking a candidate who embodies our Youi values to join our IT Application Support team for an 8-month secondment. This role involves providing system and business process support for our internal Youi applications, including troubleshooting, resolving support requests, and assisting with incident and problem management to enhance business user productivity, customer service, and compliance.

Ways of working 

This position is located at our headquarters on the Sunshine Coast, Sippy Downs.

Key priorities 

• Analyse, troubleshoot, and resolve support requests for Youi applications (Summit, Dash, Advisor, ACM, MPA, Youi app, etc.)
• Triage and follow up on requests to resolution
• Enhance the user experience and exceed expectations
• Proactively identify solutions to issues.

About you:

• Build and maintain strong relationships with customers and colleagues
• Make informed decisions and solve problems through critical thinking
• Naturally curious and ask the right questions to find solutions
• Explain complex issues simply and clearly
• Flexible team player who can lead or follow as needed
• Analytical, enjoy challenges, and excel at troubleshooting
• Tackle both routine tasks and challenges with equal enthusiasm

Qualifications

• Experience with Summit Leave, Summit Messaging and Tasks, Summit Adhoc System, and Summit Rosters
• Proven experience in end-to-end policy management (inception, amendments, cancellations)
• Proficient in advanced MS Office features or other business software
• Skilled in evaluating, troubleshooting, and resolving issues
  
  

How to apply 

We would love the opportunity to get to know you better, but we know it works both ways. Get to know a little more about us at youi.com.au and click "APPLY NOW" to take that next step. 

Youi is a part of the Circle Back Initiative, and we commit to responding to every application via our Talent Management Software. Our Internal Talent Acquisition team exclusively manages all hiring processes, and we do not accept unsolicited resumes directed to hiring managers. 

About Youi 

At Youi, we don't believe in conforming to the status quo. We're not your typical insurance company - and that goes for our approach to both selling insurance and hiring our team. With over 2,300 employees, we have ambitious goals to keep growing and continue delivering awesome insurance solutions across new products and distribution channels. 

We pride ourselves on our diversity and individuality, both among our employees and the customers we serve. We believe that it is the unique combination of skills, perspectives, and experiences of our people that makes us truly stand out. 

Our company values reflect this - we are a dynamic, human-focused, honest, and passionate team who provides awesome service to our customers. We recognise and value the contributions of each team member to our culture and success. 

At Youi, we're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is making a difference in the insurance industry.