Purpose of the role  

The CTP Technical Claims Specialist plays a pivotal role in supporting our third-party claims team in the delivery of high-quality outcomes through technical leadership, collaboration and continuous improvement.  

Key priorities  

• Champion Youi’s values to foster a strong, customer-focused claims experience 
• Provide expert advice on complex CTP claims, ensuring compliance with legislative and regulatory requirements while promoting best practice claims management 
• Conduct technical reviews and audits of claims to identify risks, ensure accuracy, and uphold quality standards across the team 
• Monitor claims decisions to support sound financial outcomes.Build strong relationships with internal and external stakeholders including regulators, legal representatives, and our third-party claims team. 
• Incorporate data driven insights and collaboration to identify opportunities to enhance claims management outcomes and performance 
• Contribute to reporting on claims performance, trends, and providing insights that inform decision-making. 

About you  
Experience & Knowledge:  

• Minimum 3 years’ experience in CTP claims with claims management experience (NSW MAIA scheme) 
• Sound knowledge of CTP legislation, processes, and legal frameworks 
• Proven ability to work both independently and in a team environment 
• Strong communication, and stakeholder engagement skills 
• High integrity, accountability, and professional judgement 
• Customer-focused with a proactive approach to identifying risks, solutions and continuously improving claims outcomes 
• Comfortable in fast-paced, change-driven environments 
• Experience in coaching, feedback, and team support 
• Commitment to continuous learning and cross-functional collaboration 

Ways of working  

Youi offers a hybrid model combining work from home and attendance in Youi’s office and our claims partner’s office both located in the Sydney CBD. 

Sydney office:  
Located in the heart of Sydney’s CBD, our office offers multiple commuting options, including bus, and trains.  

Why Youi? 

At Youi, we challenge the norm—in both insurance and hiring. With 3,000+ employees, we’re growing fast, driven by diversity, individuality, and a passion for awesome service. Our dynamic, honest, and human-focused team values every contribution. If you’re ready to make a difference, join us! 

• Work-Life Balance – 22 days of leave (including your birthday), paid volunteer day
• Wellbeing –24/7 employee assistance program, annual flu vaccinations, access to online fitness classes and fitness passport, virtual health challenges, and onsite café. 
• Financial Perks – 15% insurance discount, retail deals, and financial wellbeing & health insurance consults. 
• Career Growth – Career progression and paid study leave. 

As a Circle Back Initiative member, we commit to respond to every application. 

* Our Internal Talent Acquisition team handles all hiring, and we don’t accept unsolicited resumes sent to hiring managers. *