As part of our Lodgements team in Claims, you are the frontline support for our clients during their most critical moments. You help set the pace of their claims experience by gathering vital information to ensure their claims experience is a smooth one. Being empathetic and understanding isn't just important, it's essential. Aligned with our company values of delivering awesome service and being passionately committed, this role requires a genuine dedication to providing comfort and assistance when our clients need it most.

About The Role 

• Full-time and onsite based at Chermside, working 7am-3pm
• Act as the first point of contact for customers reaching out to us after an insured event
• Assist customers during their crucial moments by smoothly initiating their claims process
• Find win-win solutions for both our clients and Youi, efficiently troubleshooting any issues
• Act as a direct link between customers and service providers, ensuring seamless communication
• Use your customer service skills to create a positive and memorable claims experience

About You

• A strong background in customer service and a genuine desire to assist customers
• Excellent communication skills to engage effectively with customers and service providers
• Problem-solving abilities to navigate various scenarios and find mutually beneficial solutions
• Quick thinking and adaptability to thrive in a fast-paced environment, especially during busy claim periods
• Empathy and patience to provide emotional support and guidance to customers during stressful situations

Don't tick every box? No problem.

We understand that many skills are transferable, and your character, passion and dedication to excel, might be just when we're looking for!

Perks and Benefits

• Great work/life balance with set start/finish times
• 22 days annual leave, plus volunteer leave, and yearly salary reviews
• Career progression opportunities – we believe in promoting from within
• Paid induction training and ongoing career development
• An awesome work culture that encourages creativity and celebrates diversity
• Ideally located surrounded by numerous eatery and retail options 
• Free skin checks, flu jabs, and wealth mastery sessions
• Discounted insurance products
• Discounted gym memberships through Fitness Passport
• End of trip facilities
• Casual dress code

Ready?

If yes, we are keen to hear from you! Apply now to start a career a little more you-shaped, and help drive the change making insurance better!