Purpose of the role 

We’re looking for a CTP Regulatory & Policy Specialist to manage the regulatory and policy aspects of Youi’s CTP product and support its profitable growth. This role involves ensuring compliance with relevant legislation and guidelines, engaging with regulators and industry partners, and representing Youi in forums and working groups. You’ll work closely with internal teams to align processes with scheme requirements, monitor product performance, contribute to pricing and product development, and support regulatory reporting and submissions.

Key priorities 

• Live Youi Values – Demonstrate Youi’s core values in all actions and decisions.
• Financial Performance – Drive responsible and sustainable growth of the CTP portfolio.
• Customer Focus – Deliver exceptional outcomes with the customer at the centre of every interaction.
• Product Improvement – Champion continuous enhancement of the CTP product through data-driven insights.
• Systems & Technology – Partner with IT to ensure systems meet business, regulatory, and customer needs.
• Stakeholder Engagement – Build strong internal and external relationships through clear communication and collaboration.
• Operational Excellence – Support ongoing improvement of the CTP operating model across the value chain.
• Business Development – Contribute to strategic planning and actionable goals that strengthen Youi’s market position.
• Risk & Safety – Proactively manage risk, ensure compliance, and promote a strong safety culture.
• Continuous Improvement – Seek opportunities to enhance efficiency, compliance, and overall performance.

About you - Experience & Knowledge:

• Qualifications – Tertiary qualification in business, management, actuarial, legal, or a related field (highly desirable); general insurance qualifications desirable.
• Industry Experience – Minimum 5+ years in financial services, including at least 5 years in CTP (essential).
• Product Expertise – Strong technical understanding of CTP products and regulatory environments; multi-jurisdiction experience desirable.
• Portfolio Management – Minimum 2 years’ experience in product or portfolio management roles.
• Regulatory Knowledge – In-depth understanding of legislative, compliance, and market frameworks.
• Analytical Skills – Strong data analysis, critical thinking, and quantitative literacy.
• Leadership & Collaboration – Skilled in coaching, influencing, and working effectively across teams.
• Customer Focus – Committed to delivering great customer outcomes with integrity and accountability.
• Adaptability – Comfortable with change and proactive in identifying risks and opportunities.
• Communication – Excellent written and verbal skills, with the ability to communicate clearly and persuasively.

Ways of working 

Youi offers a hybrid model: in-office Tuesday to Thursday, remote Mondays and Fridays.

Sydney office:
Located in the heart of Sydney’s CBD, our office offers multiple commuting options, including bus, and trains.

Why Youi?

At Youi, we challenge the norm—in both insurance and hiring. With 3,000+ employees, we’re growing fast, driven by diversity, individuality, and a passion for awesome service. Our dynamic, honest, and human-focused team values every contribution. If you’re ready to make a difference, join us!

• Work-Life Balance – 22 days of leave (including your birthday), paid volunteer day, and onsite wellness services.
• Financial Perks – 15% insurance discount, retail deals, free footy tickets, and  financial wellbeing & health insurance consults.
• Growth & Recognition – Career progression, paid study leave, and an award-winning reward & recognition program.

As a Circle Back Initiative member, we commit to respond to every application.

* Our Internal Talent Acquisition team handles all hiring, and we don’t accept unsolicited resumes sent to hiring managers. *