About the Role

We’re looking for an Operations Analyst to join our Business Intelligence Department. Reporting to the YourIncentive Manager, you’ll work closely with Operations and Finance stakeholders to ensure various incentive schemes are clearly defined, accurately implemented and delivering sustainable business outcomes.

This role sits at the intersection of data, systems and stakeholder engagement. You’ll support the full lifecycle of incentive programs. From requirements gathering and build, through to reporting, optimisation and ongoing maintenance.

What You’ll Be Doing

Incentive Scheme Management

• Support the end-to-end lifecycle of YI, STI and MBS schemes
• Develop and maintain SQL stored procedures and reporting datasets
• Deliver fortnightly and monthly incentive results with high accuracy
• Provide performance insights and contribute to periodic effectiveness reviews
• Support advisors and leaders with incentive-related queries

Data, Reporting & Automation

• Source, transform and validate data from multiple systems
• Build and maintain dashboards and reports using BI tools
• Automate processes to improve efficiency and reduce manual intervention
• Present insights and recommendations to stakeholders at various levels

Stakeholder & Governance Support

• Partner with Operations, Finance and Data Platform teams
• Maintain documentation, governance standards and reporting processes
• Support compliance, remediation analysis and risk-related investigations

About You

• 1+ years’ experience in a Business Intelligence or Data Analytics role
• Experience working with SQL Server, stored procedures and ETL concepts
• Strong data modelling and reporting capability
• Experience with visualisation tools such as Tableau, Power BI or Qlik
• Confident working with large data sets and transforming them into actionable insights
• Strong Excel skills

You’ll also bring:

• Excellent attention to detail and testing discipline
• Strong organisational skills and ability to manage competing deadlines
• Professional communication and stakeholder management skills
• Analytical mindset with proactive problem-solving ability
• High integrity, accountability and alignment with Youi values

Experience within insurance or financial services is desirable but not essential.

Ways of Working

Youi operates a hybrid model, with a strong emphasis on in-office collaboration:

• In-office: Tuesday to Thursday
• Remote: Mondays and Fridays

Sippy Downs HQ (Sunshine Coast)
Our purpose-built HQ offers free onsite parking, nearby public transport, and easy access to shops and cafés — plus a range of onsite perks.

Why Join Youi Insurance?

At Youi, we challenge the norm, in both insurance and hiring. With 3,000+ employees, we’re growing fast, driven by diversity, individuality, and a passion for awesome service. Our dynamic, honest, and human-focused team values every contribution.

Work-Life Balance – 22 days of leave (including your birthday), paid volunteer day, onsite wellness services
Wellbeing – Free fitness classes, bike hire, health checks, 24/7 EAP, social sports, virtual challenges, two onsite cafés
Financial Perks – 15% insurance discount, retail deals, free footy tickets, financial wellbeing & health insurance consults
Growth & Recognition – Career progression, paid study leave, award-winning recognition program

As a Circle Back Initiative member, we commit to respond to every application.

Our Internal Talent Acquisition team handles all hiring, and we don’t accept unsolicited resumes sent to hiring managers.