In Recoveries, we’ve already paid the claim because our customer wasn’t at-fault. We are now in the position to recover all costs from the at-fault third party.

You’ll enjoy this Recoveries role if you want to sharpen your negotiation game, build deeper liability expertise, and turn pushback into understanding using a firm but friendly proactive approach. You’ll review accident details, apply road rules and legislation, issue formal recovery demands, and negotiate disputed liability, often with uninsured third parties, who may not always agree with you. 

This is a challenging yet rewarding role where you play a pivotal part in supporting vulnerable people involved in an accident, helping them through difficult situations, and working with them to find fair solutions.  

 

What you’ll be doing

• A full-time role in-office at Sippy Downs, Monday to Friday
• Assisting vulnerable people involved in an accident where our customer wasn't at-fault
• Building the recovery case by reviewing accident details, statements, and evidence to determine liability
• Drafting and issuing formal recovery demands, negotiating disputed liability directly with uninsured third parties
• Following up consistently when matters stall
• Managing a portfolio of claims at different stages
• Keeping clear, compliant documentation to support every position taken
• Working toward measurable recovery targets

 

What great looks like

• Resolve conflict promptly and professionally
• Expect resistance and come prepared with facts and logic
• Proactive and empathetic to approach each claim in a friendly but firm manner
• Claim details are accurate and promptly updated to ensure your portfolio remains organised
• Follow compliance, privacy, and risk requirements consistently 
• Calm under pressure and don’t rattle easily
• Quick thinker when conversations shift
• Previous experience in debt collection is highly regarded

 

If you can see yourself growing into this, you’ll likely love it here.

 

Why Youi?

We’re here to make insurance more human. That means getting to know our customers properly so we can support them when it matters most. And it means supporting our people to grow, not just get through the day. Here, you’ll be trusted to own your work, while knowing support is there when you need it. You’ll see the outcomes of what you do, in real time, for real customers.

Your career can be shaped around who you are with work that’s a bit more you-shaped. 

 

What you’ll get

• Set start and finish times so you can plan life outside work
• 22 days annual leave, plus volunteer leave and yearly salary reviews
• Real pathways to grow your career, with plenty of people promoted from within
• Paid training at the start and ongoing coaching as you grow
• A team environment where people back each other and keep things real
• An award-winning reward and recognition program
• Free skin checks, flu jabs, and financial wellbeing sessions
• Discounted gym access through Fitness Passport
• Discounted Youi insurance products
• End-of-trip facilities and casual dress code

 

Ready?

Hit Apply and we'll circle back.