As a Small Business Insurance (SBI) Advisor, your mission is not only to provide top-notch service and tailored insurance solutions but also to cover all aspects of your clients' enquiries, from sales to amendments and renewals. You'll safeguard the success of our valued small business customers while ensuring their businesses are protected from every angle. We believe in a collaborative approach, where every team member helps each other out, ensuring that no business challenge goes unsolved - a team that shows up for each other and thrives together.

About the role

• Onsite and full time, operating Monday-Friday
• Showcase the benefits of our comprehensive SBI products and services to our customers, covering all essential aspects of their business needs
• Carefully listen to the specific needs of each business owner and identify opportunities to provide personalised policies and service that address their requirements
• Deliver exceptional customer service, going above and beyond to ensure our clients feel confident in their insurance choices, and support them throughout their business journey
• Exceed sales and performance targets, knowing that every policy sold protects a small business dream and contributes to their long-term success
• Demonstrate your problem-solving skills, helping entrepreneurs navigate the complexities of insurance in all aspects of their business operations
• Embrace and contribute to our fun, high-performance culture, where your success in covering all aspects of customer enquiries is celebrated

About you

• Your passion lies in providing an exceptional customer experience
• Your communication skills are outstanding, allowing you to build strong relationships with your clients and understand their business requirements thoroughly
• You have a drive to excel, empowering you to deliver the best insurance solutions
• Adaptability, ensuring you stay on top of the latest insurance trends and how they impact small businesses
• Your confidence and positive attitude are contagious, making every interaction covering all aspects of customer enquiries a positive and productive one
• A trade background, small business ownership/management experience would be handy to relate to our client base - but not essential

Don't tick every box? No problem!

We understand that the skills of a great SBI Advisor encompass various aspects and that many skills are transferrable. Your passion and dedication to helping small businesses thrive, while covering all aspects of their enquiries, might be the missing piece we're looking for!

About Youi

At Youi, we like to do things differently. Since Day 1, we've challenged the Australian insurance industry to provide a better experience for our customers with our focus on Insurance for Individuals. One of the main differences we have over our competition is our awesome customer service. Our unwavering commitment to being a great company to work for and providing awesome service to our clients drive our success. You can become a part of our success story.

What we offer

• Great work/life balance with set start/finish times
• 22 days annual leave, plus volunteer leave, and yearly salary reviews
• Career progression opportunities – we believe in promoting from within
• Paid induction training and ongoing career development
• An awesome work culture that encourages creativity and celebrates diversity
• Ideally located surrounded by numerous eatery and retail options 
• Free skin checks, flu jabs, and wealth mastery sessions
• Discounted insurance products
• Discounted gym memberships through Fitness Passport
• End of trip facilities
• Casual dress code

Ready?

Join our mission to revolutionise the insurance industry by putting the customer first. Apply now to be part of our growing success story and join our team of SBI Advisors today. Together, we'll protect and support small businesses in every aspect of their journey.