Purpose of the role 

We are seeking a skilled IT professional to support and maintain our core IT infrastructure. This role involves collaborating with broader IT teams to deliver business-as-usual (BAU) tasks and projects of varying sizes and complexities. 

Key priorities 

• Stakeholder Engagement – Collaborate with IT teams to maintain a secure environment, align solutions with business goals, provide technical support, and stay updated on new technologies. 
• Documentation & Reporting – Maintain system documentation, coordinate small IT projects, and manage Youi customisations. 
• Configuration & Development – Implement system enhancements, automation, and configurations while supporting future upgrades. 
• Maintenance & Monitoring – Monitor system performance, plan capacity, manage backups, install updates, and resolve technical issues. 
• Workplace Health & Safety – Follow WHS policies, report hazards, and ensure a safe work environment. 
• Youi Values – Drive efficiency, compliance, and continuous improvement while upholding company values. 

About you 

Qualifications & Experience 

• IT degree or equivalent vendor certifications. 
• 2+ years as a senior administrator. 
• Expertise in virtualized infrastructure (Hyper-V, VMware) and server OS (Windows Server 2019+, Linux Red Hat). 
• Expertise in managing highly available web and application infratstructure. 
• Proficiency in PowerShell scripting, networking, security, and SAN storage. 
• Experience with monitoring tools (Elastic, New Relic, Splunk). 
• Familiarity with Microsoft technologies (AD, DNS, DHCP, IIS, Exchange, SQL) and Microsoft 365 apps (SharePoint, Teams, Defender, Purview). 
• PCI-DSS compliance experience and audit participation. 
• Level 3 troubleshooting and hardware knowledge (Cisco, Pure Storage, Cohesity). 

Ways of working 

Youi offers a hybrid model: in-office Tuesday to Thursday, remote Mondays and Fridays. 

• Sippy Downs & Fortitude Valley: 
  This role can be based at either our Headquarters in Sippy Downs or our Fortitude Valley office. 

Sippy Downs: Free onsite parking, nearby public transport (bus), and close to shops. Plus, enjoy exclusive HQ perks! 

Fortitude Valley: Prime location on James St & Ann St, a short walk to the train station, with excellent public transport and proximity to Brisbane’s best restaurants, bars, and shops. 

Why Youi? 

At Youi, we challenge the norm—in both insurance and hiring. With 3,000+ employees, we’re growing fast, driven by diversity, individuality, and a passion for awesome service. Our dynamic, honest, and human-focused team values every contribution. If you’re ready to make a difference, join us! 

Applications 

As a Circle Back Initiative member, we are committed to respond to every application. 

* Our Internal Talent Acquisition team handles all hiring, and we don’t accept unsolicited resumes sent to hiring managers. *