Are you ready for a role that challenges you, rewards hard work, and provides opportunities for growth?

We have two opportunities available: Settlements Advisor and Recoveries Advisor. Both positions offer unique responsibilities and the chance to develop valuable skills in a dynamic environment.

Settlements Advisor

This role offers autonomy and recognises your efforts while providing plenty opportunities for learning and growth.

About the Role:

• Mitigate costs and negotiate with other insurance companies on behalf of the organisation.
• Liaise with customers and insurers at various stages of the claims process.
• Collect information, assess liability, and apply road rules and relevant laws for the best outcome.

Recoveries Advisor

Step into a fast-paced role where you’ll take ownership of your tasks, gain technical skills in the claims process, and tackle challenges head-on.

About the Role:

• Manage a large claims portfolio, ensuring timely and effective recovery efforts.
• Build relationships with clients and Third Parties throughout the claims lifecycle.
• Meet weekly and fortnightly performance benchmarks to drive results.

What We’re Looking For:

• A passion for delivering exceptional customer experiences.
• Excellent negotiation and communication skills, with confidence in conflict resolution.
• Strong time management skills.
• A collaborative team player mindset, with a willingness to learn.
• Knowledge of the insurance claims process (advantageous but not essential).
• Previous experience in debt collection, paralegal work, or insurance (highly regarded).

Both roles promise a rewarding career path, a supportive team environment, and the opportunity to make a real impact on our Customers' experience. Apply now to explore these roles.

What We Offer:

• Permanent full-time position with competitive salary + incentive component
• Career progression opportunities prioritizing internal promotions
• 22 Days Annual Leave, plus Volunteer Leave and Annual Salary Reviews
• Paid induction training and ongoing career development, including leadership pathways.
• Onsite Barber, Brow Bar, and Massage Therapist
• Games Room and free use of the Youi Bicycle Fleet
• Boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness classes
• Free Skin Checks, Flu Jabs, and Wealth Mastery Sessions
• Onsite Car Detailing Service
• Discounted Insurance Products
• Great Work-Life Balance with set start and finish times
• Casual Dress Code

About Youi:

At Youi, we redefine insurance, and our team is as diverse as our approach. With over 2400 employees, we continue to grow, delivering exceptional insurance solutions across various products and channels. Our values—dynamic, human-focused, honest, and passionate—shape a culture that stands out. Join us and be part of a team making a difference in the insurance industry.

Ready to take the next step? Apply today and let’s explore where your skills can take you!