Customer Service Representative

Apply now Job no: 501075Jan
Work type: 38 HOUR WK - ROSTERED
Categories: Customer Service

Youi is growing, and we're on the lookout for passionate individuals to join our team in delivering awesome customer service. As a Client Services Advisor, your main role is ensuring our customers receive the top-notch service they deserve. From handling inquiries to managing policy updates like a pro, you'll be the face of our customer-focused approach.

The Role:

As a Client Services Advisor your primary responsibility will be to provide exceptional service to our new and existing client base. You'll listen to our customers' needs and identify opportunities to offer tailored insurance policies that meet their individual requirements. Each day will present exciting challenges, making your journey with Youi unique.


  • Amend existing policies
  • Promote the benefits of our products and services to existing customers
  • Actively listen to customer needs and tailor policies accordingly
  • Exceed sales and performance targets
  • Demonstrate excellent problem-solving skills when assisting customers

A bit about you:

We're looking for go-getters who bring their A-game every day. Whether you're a seasoned customer service pro or a fresh face looking for a new challenge, we want to hear from you. And don't worry if you don't tick every box – enthusiasm and a can-do attitude go a long way here.

  • Passionate about providing an exceptional customer experience
  • Outstanding communication skills
  • Driven to excel and succeed
  • Adaptable and eager to learn
  • Confident and positive attitude

What Will You Get in Return?

  • 22 Days Annual Leave, plus volunteer leave and yearly Salary Reviews
  • Paid Induction training and ongoing career development
  • Onsite Barber, Brow Bar and Massage
  • Games Room and free use of the Youi Bicycle Fleet
  • Boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness classes
  • Free Skin Checks, Flu Jabs and Wealth Mastery Sessions
  • Onsite Car Detailing Service
  • Discounted Insurance Products
  • Great Work Life Balance with set start and finish times
  • Casual Dress code

Why Youi?

At Youi, we're all about balancing professionalism with a healthy dose of fun. We take our business seriously, but we don't take ourselves too seriously. Join us in our state-of-the-art Sunshine Coast HQ and experience a workplace where authenticity and diversity are celebrated, and innovation is encouraged. Come be a part of our success story – apply now!


Advertised: E. Australia Standard Time
Applications close:

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